{"id":1982,"date":"2021-09-05T13:05:46","date_gmt":"2021-09-05T11:05:46","guid":{"rendered":"https:\/\/balufy.com\/?page_id=1982"},"modified":"2025-04-29T21:32:04","modified_gmt":"2025-04-29T19:32:04","slug":"cancellation-of-stays-or-services","status":"publish","type":"page","link":"https:\/\/balufy.com\/en\/cancellation-of-stays-or-services\/","title":{"rendered":"Cancellation of stays or services"},"content":{"rendered":"<p><strong>For stays of less than 28 nights.<\/strong><br \/>\n- Guests can cancel up to 95 days prior to arrival and<br \/>\nreceive a refund of 50 % of the price per night.<br \/>\n- The balufy service fee is non-refundable.<br \/>\n-For a refund of 50 % of the price per night, the cancellation<br \/>\nmust be made 95 full days before the local time of arrival of the<br \/>\nadvertisement (indicated in the confirmation email).<br \/>\n-If the guest cancels less than 95 days in advance, no refund will be made.<br \/>\nwill reimburse for the nights not used.<br \/>\n-If the guest arrives and decides to leave his or her accommodation early, the nights<br \/>\nnot taken will not be reimbursed.<br \/>\n<strong>Frequently asked questions<\/strong><br \/>\n<strong>Can customers get a refund if the accommodation in the<br \/>\nannouncement is not what you expected?<\/strong><br \/>\n-We will help guests to find new accommodation or we will issue<br \/>\na refund if the accommodation in the advertisement is not available, not clean,<br \/>\nit is not safe or there are animals not mentioned in the description of the advertisement.<br \/>\nCan guests obtain a full refund if the host fails to<br \/>\ncan or will not solve a problem?<br \/>\n-Guests are required to contact us within 24 hours.<br \/>\nhours after detecting the problem. If the requirements are met, we will cancel<br \/>\nthe reservation and we will issue a refund.<br \/>\n<strong>What happens if a guest has to cancel a reservation due to<br \/>\nan emergency?<\/strong><br \/>\n-We may be able to issue a refund if a guest must cancel a<br \/>\nreserve due to an emergency.<br \/>\n<strong>How long does it take to receive a refund?<\/strong><br \/>\n-We send refunds immediately after cancellation. Therefore<br \/>\nusually received within 3 to 5 days, but sometimes it takes up to 15 days.<br \/>\ndays to be reflected in the original payment method. In some countries, such as<br \/>\nBrazil and India, reimbursement may take up to 2 months to arrive.<br \/>\n<strong>What can I do if I am not clear about the cancellation policy?<br \/>\nof my reservation or if the policy is not listed here?<\/strong><br \/>\n-From time to time we let the hosts try out the new policies.<br \/>\nwe are evaluating. Always check the details of your reservation,<br \/>\naccessible for the cancellation policy that applies to your stay at<br \/>\nparticular.<\/p>","protected":false},"excerpt":{"rendered":"<p>Para las estancias de menos de 28 noches. \u2022 Los hu\u00e9spedes pueden cancelar hasta 95 d\u00edas antes de la llegada y recibir un reembolso del 50 % del precio por noche. \u2022 La tarifa de servicio de balufy no es reembolsable. \u2022Para obtener un reembolso del 50 % del precio por noche, la cancelaci\u00f3n debe [&hellip;]<\/p>","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1982","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancelaci\u00f3n de estancia o servicio en Balufy | transparencia.<\/title>\n<meta name=\"description\" content=\"Conoce las condiciones de cancelaci\u00f3n de tu estancia o servicio en Balufy. 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