Terms and Conditions

GENERAL TERMS AND CONDITIONS – BALUFY

1. GENERAL PROVISIONS

1.1. Scope of application

These terms and conditions govern the contractual relationship between REAL GW LLC, operating as BALUFY (hereinafter "the Company"), and its clients for all services offered in Mallorca, including tourist accommodations, boat rentals, luxury vehicles, premium experiences, and concierge services.

1.2. Eligibility

• Services are intended for persons over 18 years of age.
• By contracting our services, the client declares and guarantees that he/she is of legal age.
• The company reserves the right to request supporting documentation.

2. PAYMENT METHODS AND CONDITIONS

2.1. Accepted Forms of Payment

• Bank transfer (no surcharge)
• Credit/debit card (3-5% surcharge)
• Cryptocurrencies (variable surcharge depending on the cryptocurrency)

2.2. Payment Method Surcharges

A. Cards:

• Credit/Debit: 3-5% of the total amount

B. Cryptocurrencies:

• The surcharge shall be calculated at the time of the transaction.
• The percentage varies according to the selected cryptocurrency.
• The exchange rate shall be fixed at the time of payment.
• The company will inform you of the exact surcharge before confirming the transaction.

3. TOURIST ACCOMMODATION

3.1. Types of Accommodation

• Luxury villas
• Rural properties
• Exclusive properties
• Premium rural accommodation

3.2. Reserves and Payments

• Initial deposit: 50% of total cost to confirm booking
• Final payment: remaining 50%, two calendar months prior to entry date
• Security Deposit: Required, refundable within 7 days of departure

3.3. Cancellation Policy

• Cancellations in writing (email)
• Cancellation 60 days or more in advance: forfeiture of 50% of deposit
• Cancellation less than 60 days: no right to refund
• In case of re-letting:
  * Reimbursement minus 15% handling charges
  * Less difference due to possible reduced fare

3.4. Check-in and Check-out

• Entry: 16:00 hours
• Departure: 11:00 a.m.
• Alternative times subject to availability

4. BOAT CHARTER

4.1. Vessel Types and Requirements

A. Unlicensed Vessels

• Minimum age: 18 years
• Valid identity document
• No nautical qualification required
• Mandatory safety briefing prior to departure
• Navigation limit according to local regulations
• Maximum capacity according to vessel

B. Licensed Vessels

• Minimum age: 18 years
• Valid nautical licence according to type of vessel
• Current personal documentation
• Demonstrable experience according to type of vessel
• Navigation area according to qualification

4.2. Terms of payment

• Down payment: 100% of the total amount at the time of booking
• Deposit: Compulsory, amount depending on type of vessel.

4.3. Cancellation Policy

• 30 days or more before the date: full reimbursement
• Between 29-15 days: 50% penalty
• Less than 15 days: no refund

4.4. Severe Weather Policy

• In case of adverse weather conditions impeding navigation
  safe:
  • Option 1: Change of date at no extra cost (subject to availability)
  • Option 2: Full refund
• The decision on navigation conditions shall be taken by the master or the competent port authority.
• The customer will be informed as far in advance as possible.

5. VEHICLE RENTAL

5.1. Requirements

• Minimum age: 25 years
• Valid driving licence for at least 3 years.
• Current personal documentation

5.2. Terms of payment

• Down payment: 100% of the total amount at the time of booking
• Deposit: Compulsory, amount depending on vehicle category.

5.3. Cancellation Policy

• 30 days or more before the date: full reimbursement
• Between 29-15 days: 50% penalty
• Less than 15 days: no refund

6. PREMIUM EXPERIENCES

6.1. Types of Experiences

• Water activities
• Visits to wineries
• Nature excursions
• Gastronomic experiences
• Helicopter Tours
• Tennis and golf lessons
• Yoga and pilates
• Cooking classes
• Bicycle routes
• Hiking in the Tramuntana mountain range

6.2. Booking Conditions

• Full payment required to confirm
• Subject to availability and weather conditions

6.3. Cancellation Policy

• 7 days or more before: full refund
• Between 6-2 days: 50% penalty
• Less than 48 hours: no refund

7. CONCIERGE SERVICES

7.1. Services Available

• Restaurant reservation management
• Organisation of private events
• Personal shopping
• Hairdressing and beauty services
• Personal training
• Private transport
• Private medical services
• Professional childcare

7.2. Conditions

• Full payment in advance
• No refunds are made once the service has been contracted.
• Personalised and non-transferable services
• Modifications subject to availability

8. FORCE MAJEURE

8.1. Exceptional Circumstances

• Extreme weather conditions
• Health emergency situations
• Unforeseen circumstances beyond BALUFY's control
• In these cases, each situation will be studied individually.

9. DISPUTE RESOLUTION AND JURISDICTION

9.1. Legal Framework

• The contractual relationship is governed by the laws of the State of Florida, United States
• Any dispute, controversy or claim shall be resolved under the laws of the State of Florida.

9.2. Jurisdiction

• The parties expressly submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
• Legal address for notifications:
  REAL GW LLC
  1549 NE 123RD ST
  NORTH MIAMI, FL 33161
  EIN: 37-2030185

9.3. Dispute Resolution

• The parties agree to attempt to resolve any dispute amicably.
• If an agreement is not reached within 30 days, legal proceedings may be initiated.
• The prevailing party shall be entitled to reimbursement of reasonable attorneys' fees and costs.

9.4. Validity

• If any provision is held invalid, the remaining provisions will remain in effect.
• The English version of these terms shall prevail in case of conflict with translations.

Last updated: April 16, 2025

BALUFY
Operated by REAL GW LLC
1549 NE 123RD ST
NORTH MIAMI, FL 33161
EIN: 37-2030185