Guide for hosts

PREMIUM HOST RECOMMENDATION GUIDE

As an international company specialising in luxury accommodation, we offer these recommendations to help our hosts maintain the highest standards of quality.

Registration Requirements

We recommend:

  • Obtain and display the necessary tourist licences
  • Keep legal documentation up to date
  • Comply with local regulations
  • Be available for communications with authorities

Contracts and Documentation

It is advisable to:

  • Check contracts in detail
  • Ensuring regulatory compliance
  • Manage the necessary permits
  • Maintain up-to-date documentation

Security

To ensure safety, we recommend:

Emergency Information. It is advisable to prepare:

  • A directory of local emergency services
  • Contacts of nearby medical centres
  • List of emergency numbers
  • Incident contact system

Security Equipment

We recommend having:

  • First aid kit
  • Carbon monoxide detectors
  • Fire extinguishers
  • Evacuation plans
  • Risk Prevention

It is advisable:

  • Conduct regular inspections
  • Maintaining facilities
  • Signpost caution areas
  • Establish security protocols

Air conditioning

Recommended:

  • Maintain air conditioning systems
  • Perform regular maintenance
  • Provide instructions for use
  • Ensure adequate temperature

Occupancy Limits

We recommend:

  • Clearly state the maximum capacity
  • Check local occupancy regulations
  • Include the limits in the documentation
  • Keeping a guest register

Civics and Coexistence

In order to maintain an excellent coexistence, we suggest:

Property Standards
In case of common areas:

  • Clearly document regulations
  • Establish protocols for use
  • Regulating access
  • Manage shared services

Rules of Residence
It is important:

  • Communicating behavioural patterns
  • Establish rest schedules
  • Define event policies
  • Reporting on access protocols

Acoustic Control

For peace of mind, we suggest:

  • Define times of silence
  • Establish rules for events
  • Regulating occupation
  • Report on the use of outdoor spaces

Parking

It is advisable to report on:

  • Parking regulations
  • Permitted areas
  • Specific timetables
  • Permits required

Pet Policy

We advise to establish:

  • Clear pet policies
  • Permitted areas
  • Documentary requirements
  • Local veterinary information

Privacy

Recommended:

  • Respect privacy regulations
  • Regulating security systems
  • Protecting personal data
  • Comply with local regulations

Insurance and Protection Recommended coverages

It is important to consider:

  • Different types of policies depending on the property
  • Specific liability insurance
  • Coverage for property damage
  • Contingency protection
  • Regular updating of documentation

Legal Liability

Advised:

  • Periodically review policies
  • Verify the scope of coverage
  • Confirm liability limits
  • Keeping documentation up to date
  • Register all updates


Legal Compliance

It is recommended:

  • Check requirements periodically
  • Update necessary documentation
  • Keeping informed about regulatory changes
  • Adapt protocols according to new regulations
  • Maintain up-to-date records

Signature Reserve

ideal for complete delegation

Everything in the Full horizon plan.

24/7 priority:

24-hour helpline, unlimited requests.

High Complexity Logistics

Night nautical charter coordination, private security, and aviation services.

Villa & Staff Management

Supervision and recruitment of domestic staff (Chefs, Nannies) and property maintenance.

"Last Minute" Access

Last-minute cancellation management to get that "impossible" spot on the island.

Off-Market Access

Invitations to private events and access to experiences not open to the general public.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

YOUR EXCLUSIVE RESIDENCE

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Horizon Reserve

Ideal for an organised stay

Personalised assistance:

WhatsApp support available from 09:00 to 21:00. Includes up to 5 requests per day; additional requests available for €15 each.

Priority Mobility

Absolute priority for booking luxury vehicles and private drivers, even during periods of high demand.

Nautical Curation

Bespoke boat route design, including onboard catering and mooring reservations in exclusive coves.

Wellness & Home:

Coordination of wellness services (massages, training) and management of a full fridge upon your arrival.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

DESIGN YOUR JOURNEY

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Voyager Reserve

ideal for short stays or occasional support.

Personalised assistance:

WhatsApp support from 09:00 to 18:00. Includes up to 2 requests per day; additional requests available for €15 each.

Priority Mobility

Management and coordination of private transfers, VIP taxis, and airport transfers with no waiting.

Nautical Experiences

Access to our selection of Day Charters with preferential booking management.

Booking Management

Table reservations at restaurants and sun loungers at Beach Clubs (subject to availability).

Tailor-made itineraries:

Personalised recommendations based on your preferences.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

BEGIN YOUR EXPERIENCE

Concierge Mallorca Voyage Programme

Property Management and Care

Enjoy peace of mind knowing that your residence is in the best hands. We take care of the comprehensive supervision of your home with the utmost discretion, ensuring that every detail is impeccable for your arrival or during your absence.

  • Supervision and Maintenance: Periodic technical inspections and preventive control of all the property's installations.
  • Domestic Service Management: Professional coordination and supervision of cleaning, gardening and outdoor maintenance staff.
  • Commissioning and Provisioning: Exhaustive preparation of the property and personalised purchase service prior to your stay.
  • Administrative Management: Control of supplies, attention to specialised suppliers and immediate resolution of logistical incidents.

Reservation Request

Maximum peace of mind for your home. We supervise and maintain your property with rigour and discretion, ensuring that everything is perfect in your absence or arrival.

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Well-being and Health

Prioritise your balance. We bring the sanctuary of wellness directly to your door.

  • Spa treatments and massages in villa.
  • Personal trainers and Yoga/Pilates teachers.
  • Beauty treatments and private hairdressing.
  • Medical assistance and wellness coaching.

Reservation Request

Your well-being is our priority. We coordinate health, fitness and personal care services in the comfort of your residence or specialised centres.

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Experiences and Leisure

Create memories that last forever. We design local experiences impossible to find in guidebooks.

  • Charter of private yachts and sailing boats.
  • Exclusive tours of the Tramuntana and charming villages.
  • Access to private events and cultural experiences.
  • Elite sports (golf, tennis, sailing).

Reservation Request

We design unforgettable moments tailored to your needs. From days at sea to exclusive access to events, we manage your free time with excellence.

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Gastronomy and Bookings

The taste of Mallorca, reserved exclusively for you. Direct access to the most demanding palates.

  • Priority reservations in restaurants and Beach Clubs.
  • Private Chef Service and Showcooking in the villa.
  • Sommelier and private tastings of local wines.
  • Provisioning of villas (Premium welcome basket).

Reservation Request

Access to the most exclusive establishments and private culinary experiences. We take care of your gastronomic reservations with preferential treatment.

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Mobility and Transfers

Arrive at your destination with the elegance you deserve. We make sure that every journey is an extension of your comfort.

  • VIP Transfers (Airport/Port).
  • Private chauffeur available 24/7.
  • Luxury and sports car rental.
  • Logistics for events and groups.

Reservation Request

Please fill in your details below and our Concierge team will handle your request as a matter of priority.

Concierge Mobility Transfers