Cookies policy

1. WHAT ARE COOKIES AND HOW DOES THE BALUFY WEBSITE USE THEM?

Cookies are files that the website or the application you are using installs on your browser or on your device (smartphone, tablet or connected television) during your visit to the pages or application, and are used to store information about your visit. Like most websites, the BALUFY website uses cookies to:

The use of Cookies allows us to optimise your browsing, adapting the information and services offered to your interests, in order to provide you with a better experience whenever you visit us. The BALUFY website uses cookies to function, adapt and facilitate the user's browsing experience as much as possible.

Cookies are only associated with an anonymous user and their computer/device and do not provide references that allow personal data to be known. You can access your browser settings at any time to modify and/or block the installation of Cookies sent by the BALUFY website, without this preventing access to the content. However, the quality of the functioning of the services may be affected.

Users who complete the registration process or have logged in with their access data will be able to access personalised services adapted to their preferences according to the personal information provided at the time of registration and that stored in the Cookie of their browser.

BALUFY's email-marketing tools use small images that are invisible to users and are included in the emails. This technology allows us to know if an email has been read or not, on what date, the IP address from which it has been consulted, etc. With this information, we carry out statistical and analytical studies on the sending and receiving of emails in order to improve the services to which the user is subscribed and to offer information that may be of interest to them.

2. WHY ARE COOKIES IMPORTANT?

3. WHAT TYPE OF COOKIES DO WE USE AT BALUFY?

3.1. Analytical cookies:

For periodic maintenance purposes, and in order to guarantee the best possible service to the user, this website makes use of "analytical" cookies for the collection of activity statistics. The information collected will in all cases be anonymous, and it is not possible to establish any link between browsing patterns and natural persons. Users may exclude their individual activity by means of the exclusion systems provided by the suppliers of the analysis systems that use these cookies, such as Google Analytics. It is possible that this website uses several of these systems, and you can consult the complete list in the list of cookies at the end of this document.

In addition, this website may use various cookies to maintain user sessions between different logins to the private or self-management areas provided. Their deactivation normally causes inconvenience to the user in the form of blocked functionalities, and they are therefore necessary cookies for the functioning of this site. Again, you can consult the complete list in the list of cookies at the end of this document.

In addition, to the extent that Social Plugins are used, this website can participate in different social networks, such as Facebook, to allow users to share content of interest to them with their social circle. In the list of cookies at the end of this document, you can check the cookies installed and the corresponding social networks.

This website may make use of content display plug-ins, such as Google Maps to display geographic locations. Their use sometimes involves the sending of certain cookies, which are detailed in the list at the end of the document. Some of these cookies are installed and managed by the providers of these plug-ins and cannot be accessed by this website.

This website may make use of ad servers and, therefore, cookies linked to them for profiling based on preferences and behaviour. If it does so, they will be detailed in the list at the end of this document, and will not be installed if, after being informed when accessing the site, the user does not accept the cookies policy and therefore does not continue browsing.

4. LIST AND DESCRIPTION OF COOKIES. LEVELS OF INTRUSIVENESS

The table below outlines the above cookies, incorporating a "level of intrusiveness" criterion based on a scale of 1 to 3, where:

  • Level 1: corresponds to cookies for internal use that are essential for the operation of the website and, therefore, the provision of the service requested by the user, as well as cookies managed by third parties for the sole purpose of allowing the correct operation of external content complements and, therefore, necessary for the correct visualisation of this website.
  • Level 2: corresponds to anonymous, analytical cookies, for internal use, necessary for the maintenance of content and navigation, and exclusively managed by this website.
  • Level 3: corresponds to cookies managed by third parties that allow the user to be tracked through other websites or services.

 

5. TABLE OF COOKIES USED ON THIS WEBSITE

The table below outlines the above cookies, incorporating a "level of intrusiveness" criterion based on a scale of 1 to 3, where:

Own

Type

Information collected

What it is used for

In session

They automatically assign a user ID per session and the necessary parameters for browsing the web.

They are temporary and disappear when the session ends. They can be deleted by the user without fear of losing any functionality.

Technical and personalisation

Session, registration, shopping cart data.

They allow us to control technical aspects related to the user's session (language, website security, access to restricted areas, reproduction of multimedia content, website performance). In this way we can improve your browsing experience. They are not used for any kind of analytics.

From third parties

Type

Information collected

What it is used for

Social Networking

This functionality involves the use of cookies that link to the websites of these social networks, storing the information only on them. Consult the conditions of the policies of each social network.

Control interaction with external social network widgets (Facebook, Google and Twitter).

Statistical analysis (Google Analytics)

They generate an anonymous user ID which is used to measure how many times a user visits the Site. They also record when you first and last visited the Site, when a session was terminated and the origin of the user.

They measure website traffic.

Social Media and Advertising Cookies

Browser cookie ID. Cookies do not contain personally identifiable information

Allow third parties to use the data collected on this website.
Allow sharing our pages on social networks.
Target ads based on relevant content for the user

6. HOW CAN I DISABLE OR DELETE THESE COOKIES?

The user can at any time choose which cookies he/she wants to use on this website, for example, by configuring the browser settings:

7. WHAT HAPPENS IF COOKIES ARE DISABLED

Some functionalities of the Services will be disabled.

8. UPDATING OUR COOKIE POLICY

We may update the Cookie Policy on our Website, so we recommend that you review this policy each time you access our Website in order to be properly informed about how and what we use cookies for.

Signature Reserve

ideal for complete delegation

Everything in the Full horizon plan.

24/7 priority:

24-hour helpline, unlimited requests.

High Complexity Logistics

Night nautical charter coordination, private security, and aviation services.

Villa & Staff Management

Supervision and recruitment of domestic staff (Chefs, Nannies) and property maintenance.

"Last Minute" Access

Last-minute cancellation management to get that "impossible" spot on the island.

Off-Market Access

Invitations to private events and access to experiences not open to the general public.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

YOUR EXCLUSIVE RESIDENCE

ES_Concierge_Mallorca_programme_Signature

Horizon Reserve

Ideal for an organised stay

Personalised assistance:

WhatsApp support available from 09:00 to 21:00. Includes up to 5 requests per day; additional requests available for €15 each.

Priority Mobility

Absolute priority for booking luxury vehicles and private drivers, even during periods of high demand.

Nautical Curation

Bespoke boat route design, including onboard catering and mooring reservations in exclusive coves.

Wellness & Home:

Coordination of wellness services (massages, training) and management of a full fridge upon your arrival.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

DESIGN YOUR JOURNEY

ES_Concierge_Mallorca_programme_Horizon

Voyager Reserve

ideal for short stays or occasional support.

Personalised assistance:

WhatsApp support from 09:00 to 18:00. Includes up to 2 requests per day; additional requests available for €15 each.

Priority Mobility

Management and coordination of private transfers, VIP taxis, and airport transfers with no waiting.

Nautical Experiences

Access to our selection of Day Charters with preferential booking management.

Booking Management

Table reservations at restaurants and sun loungers at Beach Clubs (subject to availability).

Tailor-made itineraries:

Personalised recommendations based on your preferences.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

BEGIN YOUR EXPERIENCE

Concierge Mallorca Voyage Programme

Property Management and Care

Enjoy peace of mind knowing that your residence is in the best hands. We take care of the comprehensive supervision of your home with the utmost discretion, ensuring that every detail is impeccable for your arrival or during your absence.

  • Supervision and Maintenance: Periodic technical inspections and preventive control of all the property's installations.
  • Domestic Service Management: Professional coordination and supervision of cleaning, gardening and outdoor maintenance staff.
  • Commissioning and Provisioning: Exhaustive preparation of the property and personalised purchase service prior to your stay.
  • Administrative Management: Control of supplies, attention to specialised suppliers and immediate resolution of logistical incidents.

Reservation Request

Maximum peace of mind for your home. We supervise and maintain your property with rigour and discretion, ensuring that everything is perfect in your absence or arrival.

Concierge-Management-Property

Well-being and Health

Prioritise your balance. We bring the sanctuary of wellness directly to your door.

  • Spa treatments and massages in villa.
  • Personal trainers and Yoga/Pilates teachers.
  • Beauty treatments and private hairdressing.
  • Medical assistance and wellness coaching.

Reservation Request

Your well-being is our priority. We coordinate health, fitness and personal care services in the comfort of your residence or specialised centres.

Concierge-Wellness-Health

Experiences and Leisure

Create memories that last forever. We design local experiences impossible to find in guidebooks.

  • Charter of private yachts and sailing boats.
  • Exclusive tours of the Tramuntana and charming villages.
  • Access to private events and cultural experiences.
  • Elite sports (golf, tennis, sailing).

Reservation Request

We design unforgettable moments tailored to your needs. From days at sea to exclusive access to events, we manage your free time with excellence.

Concierge-Experience-Leisure

Gastronomy and Bookings

The taste of Mallorca, reserved exclusively for you. Direct access to the most demanding palates.

  • Priority reservations in restaurants and Beach Clubs.
  • Private Chef Service and Showcooking in the villa.
  • Sommelier and private tastings of local wines.
  • Provisioning of villas (Premium welcome basket).

Reservation Request

Access to the most exclusive establishments and private culinary experiences. We take care of your gastronomic reservations with preferential treatment.

Concierge-Gastronomy-Reservations

Mobility and Transfers

Arrive at your destination with the elegance you deserve. We make sure that every journey is an extension of your comfort.

  • VIP Transfers (Airport/Port).
  • Private chauffeur available 24/7.
  • Luxury and sports car rental.
  • Logistics for events and groups.

Reservation Request

Please fill in your details below and our Concierge team will handle your request as a matter of priority.

Concierge-Mobility-Transfers