Cookies policy

WHAT ARE COOKIES AND HOW DOES THE BALUFY WEBSITE USE THEM?

Cookies are files that the website or application you use installs on your browser or device (smartphone, tablet, or connected TV) during your journey through the pages or application, and they store information about your visit. Like most websites, BALUFY's web portal uses cookies to:

  • Ensure that web pages function correctly.
  • Store your preferences, such as the selected language or font size.
  • Understand your browsing experience.
  • Collect anonymous statistical information, such as which pages you have visited or how long you have spent on our platforms.

The use of cookies allows us to optimize your browsing experience by tailoring the information and services offered to your interests, providing you with a better experience every time you visit us. BALUFY's website uses cookies to function, adapt, and make user navigation as smooth as possible.

Cookies are associated only with an anonymous user and their computer/device and do not provide references that allow personal data to be known. You can always access your browser settings to modify and/or block the installation of cookies sent by BALUFY's website without preventing access to the content. However, the quality of the service's functioning may be affected.

Users who complete the registration process or have logged in with their access data can access personalized services tailored to their preferences based on the personal information provided at the time of registration and stored in the browser's cookie.

BALUFY's email marketing tools use small, invisible images included in the emails. This technology allows us to know if an email has been read, when it was read, the IP address from which it was accessed, etc. With this information, we perform statistical and analytical studies about the sending and receiving of emails to improve the services subscribed to by the user and to offer them information of interest.

 

WHY ARE COOKIES IMPORTANT?

  • From a technical point of view, they enable the website to function more efficiently and adapt to user preferences, such as storing language, currency, or detecting the access device.
  • They establish protection and security levels that prevent or hinder cyberattacks on the website or its users.
  • They allow media managers to know statistical data collected through cookies to improve the quality and experience of their services.
  • They optimise the advertising we show users by offering content that best suits their interests.

 

WHAT TYPES OF COOKIES DO WE USE ON BALUFY?

  1. Analytical cookies: For periodic maintenance and to ensure the best possible service to the user, this website uses "analytical" cookies to collect activity statistics. The collected information will always be anonymous, making it impossible to establish any link between browsing patterns and physical persons. Users can exclude their individual activity using opt-out systems provided by the providers of the analytical systems that use these cookies, such as Google Analytics. This website may use several such systems, and the complete list can be found at the end of this document.
  2. Other internal-use cookies: Additionally, this website may use various cookies to maintain user sessions across different "logins" to private or self-management areas. Disabling them usually causes inconveniences to users in the form of blocked functionalities, making them essential cookies for this site's operation. Again, the complete list can be consulted at the end of this document.
  3. Cookies used by social networks: Moreover, to the extent that Social Plugins are used, this website may participate in various social networks, such as Facebook, allowing users to share content of interest with their social circle. The cookies installed and the corresponding social networks can be checked in the cookie list at the end of this document.
  4. Cookies used by external content add-ons: This website may use content visualization add-ons, such as Google Maps to display geographic locations. Their use sometimes involves sending certain cookies detailed at the end of the document. Some of these cookies are installed and managed by the providers of these add-ons and cannot be accessed by this website.
  5. Third-party cookies for advertising customization: This website may use ad servers and, therefore, cookies linked to them to create profiles based on preferences and behavior. If this is done, they will be detailed in the list at the end of this document and will not be installed unless, after being informed upon accessing the site, the user accepts the cookie policy and continues browsing.

 

RELATIONSHIP AND DESCRIPTION OF COOKIES. LEVELS OF INTRUSIVENESS:

The table below summarizes the cookies mentioned above, incorporating an "intrusiveness level" criterion based on a scale from 1 to 3, where:

  • Level 1: Corresponds to internal-use cookies essential for website operation and, therefore, the requested service, as well as cookies managed by third parties solely to ensure the proper functioning of external content add-ons and, therefore, necessary for the proper visualization of this website.
  • Level 2: Corresponds to anonymous, analytical, internal-use cookies necessary for content and navigation maintenance, exclusively managed by this website.
  • Level 3: Corresponds to cookies managed by third parties that allow user tracking across other websites or services.

 

TABLE OF COOKIES USED ON THIS WEBSITE

HOW CAN I DISABLE OR DELETE THESE COOKIES?

Users can choose at any time which cookies they want to work on this website by, for example, configuring their browser settings:

  • For more information on Microsoft Internet Explorer, click here
  • For more information on Mozilla Firefox, click here
  • For more information on Google Chrome, click here
  • For more information on Safari, click here

 

WHAT HAPPENS IF COOKIES ARE DISABLED?

Some features of the services will be disabled.

 

UPDATING OUR COOKIE POLICY

We may update our website's cookie policy, so we recommend reviewing this policy whenever you access it to stay informed about how and why we use cookies.

Last update: 07/15/2024

Signature Reserve

ideal for complete delegation

Everything in the Full horizon plan.

24/7 priority:

24-hour helpline, unlimited requests.

High Complexity Logistics

Night nautical charter coordination, private security, and aviation services.

Villa & Staff Management

Supervision and recruitment of domestic staff (Chefs, Nannies) and property maintenance.

"Last Minute" Access

Last-minute cancellation management to get that "impossible" spot on the island.

Off-Market Access

Invitations to private events and access to experiences not open to the general public.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

YOUR EXCLUSIVE RESIDENCE

ES_Concierge_Mallorca_programme_Signature

Horizon Reserve

Ideal for an organised stay

Personalised assistance:

WhatsApp support available from 09:00 to 21:00. Includes up to 5 requests per day; additional requests available for €15 each.

Priority Mobility

Absolute priority for booking luxury vehicles and private drivers, even during periods of high demand.

Nautical Curation

Bespoke boat route design, including onboard catering and mooring reservations in exclusive coves.

Wellness & Home:

Coordination of wellness services (massages, training) and management of a full fridge upon your arrival.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

DESIGN YOUR JOURNEY

ES_Concierge_Mallorca_programme_Horizon

Voyager Reserve

ideal for short stays or occasional support.

Personalised assistance:

WhatsApp support from 09:00 to 18:00. Includes up to 2 requests per day; additional requests available for €15 each.

Priority Mobility

Management and coordination of private transfers, VIP taxis, and airport transfers with no waiting.

Nautical Experiences

Access to our selection of Day Charters with preferential booking management.

Booking Management

Table reservations at restaurants and sun loungers at Beach Clubs (subject to availability).

Tailor-made itineraries:

Personalised recommendations based on your preferences.

Balufy Preferential Rates

Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.

BEGIN YOUR EXPERIENCE

Concierge Mallorca Voyage Programme

Property Management and Care

Enjoy peace of mind knowing that your residence is in the best hands. We take care of the comprehensive supervision of your home with the utmost discretion, ensuring that every detail is impeccable for your arrival or during your absence.

  • Supervision and Maintenance: Periodic technical inspections and preventive control of all the property's installations.
  • Domestic Service Management: Professional coordination and supervision of cleaning, gardening and outdoor maintenance staff.
  • Commissioning and Provisioning: Exhaustive preparation of the property and personalised purchase service prior to your stay.
  • Administrative Management: Control of supplies, attention to specialised suppliers and immediate resolution of logistical incidents.

Reservation Request

Maximum peace of mind for your home. We supervise and maintain your property with rigour and discretion, ensuring that everything is perfect in your absence or arrival.

EN_UK_Concierge-Property Management

Well-being and Health

Prioritise your balance. We bring the sanctuary of wellness directly to your door.

  • Spa treatments and massages in villa.
  • Personal trainers and Yoga/Pilates teachers.
  • Beauty treatments and private hairdressing.
  • Medical assistance and wellness coaching.

Reservation Request

Your well-being is our priority. We coordinate health, fitness and personal care services in the comfort of your residence or specialised centres.

UK_Concierge-Wellness-Health

Experiences and Leisure

Create memories that last forever. We design local experiences impossible to find in guidebooks.

  • Charter of private yachts and sailing boats.
  • Exclusive tours of the Tramuntana and charming villages.
  • Access to private events and cultural experiences.
  • Elite sports (golf, tennis, sailing).

Reservation Request

We design unforgettable moments tailored to your needs. From days at sea to exclusive access to events, we manage your free time with excellence.

ES_Concierge-Leisure Experience

Gastronomy and Bookings

The taste of Mallorca, reserved exclusively for you. Direct access to the most demanding palates.

  • Priority reservations in restaurants and Beach Clubs.
  • Private Chef Service and Showcooking in the villa.
  • Sommelier and private tastings of local wines.
  • Provisioning of villas (Premium welcome basket).

Reservation Request

Access to the most exclusive establishments and private culinary experiences. We take care of your gastronomic reservations with preferential treatment.

ES_Concierge-Gastronomy-Bookings

Mobility and Transfers

Arrive at your destination with the elegance you deserve. We make sure that every journey is an extension of your comfort.

  • VIP Transfers (Airport/Port).
  • Private chauffeur available 24/7.
  • Luxury and sports car rental.
  • Logistics for events and groups.

Reservation Request

Please fill in your details below and our Concierge team will handle your request as a matter of priority.

Concierge Mobility Transfers