Do you need to contact us? Guests, hosts and partners can always ask our team for help during a stay, before it starts when it is over. Our customer service team is at your disposal.
Visit our Help centre to answer your questions on issues such as the following:
Concierge services, queries, payments, refunds, cancellations and much more.
ideal for complete delegation
24-hour helpline, unlimited requests.
Night nautical charter coordination, private security, and aviation services.
Supervision and recruitment of domestic staff (Chefs, Nannies) and property maintenance.
Last-minute cancellation management to get that "impossible" spot on the island.
Invitations to private events and access to experiences not open to the general public.
Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.
Ideal for an organised stay
WhatsApp support available from 09:00 to 21:00. Includes up to 5 requests per day; additional requests available for €15 each.
Absolute priority for booking luxury vehicles and private drivers, even during periods of high demand.
Bespoke boat route design, including onboard catering and mooring reservations in exclusive coves.
Coordination of wellness services (massages, training) and management of a full fridge upon your arrival.
Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.
ideal for short stays or occasional support.
WhatsApp support from 09:00 to 18:00. Includes up to 2 requests per day; additional requests available for €15 each.
Management and coordination of private transfers, VIP taxis, and airport transfers with no waiting.
Access to our selection of Day Charters with preferential booking management.
Table reservations at restaurants and sun loungers at Beach Clubs (subject to availability).
Personalised recommendations based on your preferences.
Access to special conditions and exclusive discounts on our property rental, car hire, and charter platform.
Enjoy peace of mind knowing that your residence is in the best hands. We take care of the comprehensive supervision of your home with the utmost discretion, ensuring that every detail is impeccable for your arrival or during your absence.
Maximum peace of mind for your home. We supervise and maintain your property with rigour and discretion, ensuring that everything is perfect in your absence or arrival.
Prioritise your balance. We bring the sanctuary of wellness directly to your door.
Your well-being is our priority. We coordinate health, fitness and personal care services in the comfort of your residence or specialised centres.
Create memories that last forever. We design local experiences impossible to find in guidebooks.
We design unforgettable moments tailored to your needs. From days at sea to exclusive access to events, we manage your free time with excellence.
The taste of Mallorca, reserved exclusively for you. Direct access to the most demanding palates.
Access to the most exclusive establishments and private culinary experiences. We take care of your gastronomic reservations with preferential treatment.
Arrive at your destination with the elegance you deserve. We make sure that every journey is an extension of your comfort.
Please fill in your details below and our Concierge team will handle your request as a matter of priority.
