The real luxury is not in what you do, but in how you live it.
A concierge service is much more than a help: it is a silent facilitator that turns the complex into the simple, the unattainable into the everyday and the ordinary... into the extraordinary.
At Balufy, the concierge is not an extra. It's at the heart of every personalised experience. Find out how it works and why it's the best-kept secret of those who travel in style.
1. What is a luxury concierge?
A luxury concierge is a personal assistant who is available 24/7 to meet all your needs during a trip, a stay or even in your daily life.
- Impossible restaurant reservations
- Access to private events
- Coordination of transport, security, wellness, chefs and more
- Designing personalised experiences
Tip Balufy: We do not work with a "menu of services". We create from scratch. If you can imagine it, we can manage it.
2. Before your arrival: everything prepared to your specifications
The work of a concierge begins long before you arrive in Marbella. From the moment you book your villa or yacht, a personalised protocol is activated:
- Study of your tastes, interests, constraints and lifestyle
- Preparing a flexible itinerary
- Customised stock in villa: from favourite flowers to specific snacks
Tip Balufy: We coordinate with your personal assistant or directly with you so that your accommodation welcomes you as if it were your second home.
3. During your stay: smooth, frictionless luxury
When you are already enjoying your trip, the concierge becomes your invisible ally:
- Last minute changes without stress
- Local suggestions based on your preferences
- Immediate and personalised attention for any unforeseen event
- Real-time coordination of all suppliers
Tip Balufy: Our concierge never says "no". If something doesn't exist, we invent it. If it's not available, we find an equal or better alternative.
4. Special moments: from detail to eternal memory
A dinner on a cliff, an engagement in a hot air balloon, a surprise celebration... all require surgical planning, discretion and creativity.
- Decoration, logistics and ambience
- Recruitment of musicians, chefs, photographers or artists
- Time coordination and invisible assistants
Tip Balufy: We create experiences that seem spontaneous but are planned to the millimetre. Magic always has a plan behind it.
5. Security, privacy and control
In luxury, trust is everything. A concierge is also responsible for protecting your space and your peace of mind:
- Low-profile private security
- Access and confidentiality protocols
- Rigorous management of visitors, staff and suppliers
Tip Balufy: Our VIP clients trust us because we know when to talk... and when to just do.
6. Technology at the service of excellence
We are not only available 24/7 via WhatsApp. We also use digital tools so that everything is just a click away:
- Interactive itineraries
- Real-time monitoring of your agenda
- Communicating with multiple members of your group, without chaos
Tip Balufy: You receive your daily plan every morning, adapted in real time to your decisions, your energy and your mood.
Conclusion: carefree travel is true luxury.
A concierge is not for those who cannot... it is for those who no longer want to deal with the unnecessary.
And at Balufy, we understand it as an art: discreet, efficient, impeccable.
