Cancellation of stays or services

For stays of less than 28 nights.
- Guests can cancel up to 95 days prior to arrival and
receive a refund of 50 % of the price per night.
- The balufy service fee is non-refundable.
-For a refund of 50 % of the price per night, the cancellation
must be made 95 full days before the local time of arrival of the
advertisement (indicated in the confirmation email).
-If the guest cancels less than 95 days in advance, no refund will be made.
will reimburse for the nights not used.
-If the guest arrives and decides to leave his or her accommodation early, the nights
not taken will not be reimbursed.
Frequently asked questions
Can customers get a refund if the accommodation in the
announcement is not what you expected?
-We will help guests to find new accommodation or we will issue
a refund if the accommodation in the advertisement is not available, not clean,
it is not safe or there are animals not mentioned in the description of the advertisement.
Can guests obtain a full refund if the host fails to
can or will not solve a problem?
-Guests are required to contact us within 24 hours.
hours after detecting the problem. If the requirements are met, we will cancel
the reservation and we will issue a refund.
What happens if a guest has to cancel a reservation due to
an emergency?
-We may be able to issue a refund if a guest must cancel a
reserve due to an emergency.
How long does it take to receive a refund?
-We send refunds immediately after cancellation. Therefore
usually received within 3 to 5 days, but sometimes it takes up to 15 days.
days to be reflected in the original payment method. In some countries, such as
Brazil and India, reimbursement may take up to 2 months to arrive.
What can I do if I am not clear about the cancellation policy?
of my reservation or if the policy is not listed here?
-From time to time we let the hosts try out the new policies.
we are evaluating. Always check the details of your reservation,
accessible for the cancellation policy that applies to your stay at
particular.