Help Centre

Need help with your booking or want to know more about Balufy? You've come to the right place!

At Balufy.com, your trusted platform to discover unique experiences in Mallorca y Marbella, we want to make sure your trip is perfect from the moment you visit us until you return home. We understand that sometimes questions arise or you need a little guidance, and that's why we've created this comprehensive Help Centre.

Here you will find answers to the most frequently asked questions, detailed guides and all the information you need to plan and make the most of your luxury holiday.

Balufy is not just about renting exclusive holiday villas and flats. We are your gateway to a world of unforgettable experiences in two of the Mediterranean's most sought-after destinations.

Do you dream of sailing the crystalline waters of Mallorca Can you imagine the adrenaline rush of cruising along the coast of Marbella on a powerful jet ski? Or maybe you prefer explore the island at your own pace in a luxury car? At Balufy, we make your wishes come true.

In addition to exceptional accommodations and exciting water and land activities, we offer personalised concierge services so you don't have to worry about a thing. From making reservations at the most exclusive restaurants to organising tailor-made sightseeing experiences, our team is here to make your holiday an experience like no other.

This Help Centre is designed to be your best ally. 

Browse the sections below to find the information you need:

• New Functions: Keep up to date with the latest news and improvements we have implemented in Balufy.com. In this section, we will inform you about new functionalities of the platform, interface updates, tools to improve your user experience and any other innovation that will help you plan and enjoy your trips in an easier and more efficient way.
  
  
• Tailor-made experiences: Do you have a specific idea in mind for your holiday in Mallorca or Marbella? Find out how to our team can help you design fully customised tourism and leisure experiences, From private dinners with star chefs to exclusive excursions and tailor-made events, tell us your vision and we'll make it happen!
  
  
• Concierge Services: Discover the full range of luxury services we offer to make your stay even more pleasurable. From arranging transfers and car hire to booking fine dining restaurants, event management and local recommendations, our concierge team is on hand to attend to your every need.
  
  
• Guide for Hosts: If you are a homeowner and want to join the Balufy community, this section will provide you with all the information you need to get started. offer your properties and experiences.
  
  
• Put your house in Balufy: Do you own a villa, flat or have unique experiences to offer in Mallorca or Marbella? Learn more at how to join our exclusive host community and reach a global audience of discerning travellers. We provide you with the tools and support you need to maximise the visibility and profitability of your properties and services.
  
  
• Employment: Are you passionate about the luxury tourism sector and exclusive experiences? Explore our job opportunities and join our team on Balufy.com. Search for available vacancies and find out how you can contribute to offer unforgettable experiences to our clients in Mallorca and Marbella.
  
  
• Contact: If you don't find the answer you are looking for, don't hesitate to contact us. Please contact our customer service team. We are here to help you!
  
  
• Cancellation Policy: Understand our terms and conditions for modifications or cancellations of reservations.
  
  
• Terms and Conditions: Consultation the legal details governing the use of our platform and our services, including booking conditions, payments, responsibilities and privacy policies. Stay informed about your rights and obligations as a user of Balufy.com.