TERMS OF USE
These Terms of Use (hereinafter, “the Terms of Use”) establish the conditions under which users are offered access to the Website https://balufy.com (hereinafter, “the Service”) that the owner of the Service makes available to Internet users.
The use of the Service attributes to the person who uses it the condition of user of the same (hereinafter, “the User”) and implies the full acceptance of all the legal conditions, composed of these Terms of Use, as well as, our Privacy Policy and Cookies Policy. In the event of not agreeing with all or part of these Legal Conditions, the User must refrain from using the Service.
By accepting these Terms of Use, the User declares:
- That he/she has read, understands and comprehends what is set forth herein.
- That he/she assumes all the obligations set forth herein.
- That he/she is of legal age and has sufficient legal capacity to use the Service. The owner of the Service reserves the right to make any modification or update at any time to any section detailed in these Legal Conditions which, once they come into force, must be accepted by the User to continue using the Service.
NEED FOR REGISTRATION
In order to use the Service, the User must accept these Terms of Use and the Privacy and Cookies Policy.
In order to make a reservation using this Service, the User must first register. The data entered must be accurate, current and true.
By accepting the Terms of Use, the User agrees that his/her data will be included in the processing of the Service owner, which will be in accordance with the Privacy Policy.
The purpose of the Reservation service is to reserve a service in our establishment. It is not possible to guarantee a specific
location at the time of the reservation. The reservation will be automatically cancelled in the event of delays exceeding the tolerance limit of 15 minutes.
Any personalization or special request must be explicitly informed and will only be valid after express confirmation by our reservations department, which may incur additional costs.
CANCELLATION POLICY AND RESERVATION GUARANTEE
The customer may cancel or modify their booking at any time. In certain situations, we may ask our customers to provide a guarantee for a specific booking, which will be notified to them at the time of booking. The method of payment will be by credit or debit card. We use a third party payment gateway called Stripe for the payment of the guarantee, which has strict security requirements and anti-theft methods. Stripe is a payment gateway that accepts card payments directly and without the customer having to register. The entire collection process is handled by the service provider. We do not know or keep the customer’s card details and the information that reaches the holder of the service is limited to the acceptance or not of the transaction.
EXCLUSION OF USERS
The owner of the Service reserves the right to prevent the use of the Service, either temporarily or permanently, to any User who violates any of the rules established in these Terms of Use, the law or morality. At its discretion, the owner of the Service may also exclude Users and even stop providing all or part of the Service when it deems it appropriate to improve the operation of the Service and/or the rest of the users of the same, giving prior notice of this circumstance to the affected Users.
SHOPPING
The user has the option of making purchases of different products, including the possibility of giving these products as a gift to a third party.
The user declares that he/she has the necessary legal capacity to act and contract on the Website in accordance with the conditions contained in this contractual document, which he/she declares to understand and accept.
Each product will have its own price and its own conditions of use that must be accepted together with these general conditions of use and the privacy policy. In any case, the product is subject to the exception of the right of withdrawal of Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.
The user is responsible for providing their data correctly in the purchase processes established on the website of the owner of the Service.
TERMS AND CONDITIONS MEANS OF PAYMENT
As a payment processor we use STRIPE, operated by Stripe, Inc. (USA), which will collect the necessary payment information according to the selected payment method.
STRIPE, within the scope of the regulated services provided to our users as an electronic payment institution, will collect and use personal data for the following purposes: opening and managing the balance; receiving and crediting payment transactions; managing customer complaints and customer relations; combating money laundering and terrorist financing.
The legal basis for the collection and use of the data is the performance of a sales contract to which you are a party, and this on the basis of Article 6(1)(b) of the GDPR.
Personal data for payment processing is necessary for us to enter into a contract involving an economic transaction. If you do not provide us with this information, we cannot enter into or perform the contract.
You can find out more about how STRIPE collects and uses your data in STRIPE’s privacy policy, available at the following address: https://stripe.com/privacy.
You can also contact STRIPE directly by writing to its data protection officer at the following email address: privacy@stripe.com.
APPLICABLE LAW AND COMPETENT JURISDICTION
The relationship between the owner of the Service and the User shall be governed by the regulations corresponding to the place of the Establishment in force and informed in the Legal Notice and any dispute shall be submitted to the Courts and Tribunals of the domicile of the owner of the Service.
PRIVACY POLICY
Processing of personal data
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation, and in all that does not contravene the aforementioned regulation, in Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPD), the owner of the Service informs the users of this Website of the following:
I- That in order to use our booking service and fill in the forms that are incorporated in this Website, the owner of the Service will necessarily request the provision of certain personal data.
II- That in certain circumstances, such as for compliance with a legal obligation or under accreditation of a legitimate interest of our Service, it will be necessary to identify the clients/persons.
III- The data provided by users as a result of access and use of the contact forms, which are accessed through the address https://balufy.com, or by telephone call to the number indicated on the same site, or those provided in the same establishment, will be subject to automated processing, which is responsible for the owner of the Service that is duly implemented.
IV- By providing this data, the User expressly consents to and authorises the owner of the Service to collect and process the relevant personal data requested in accordance with the purposes and under the conditions required in each case,
This consent constitutes the basis for the legitimisation of the processing. The data will be treated confidentially and may be used for the purpose of:
- Make and manage (e.g. modify, cancel, rebook) bookings at our establishment.
- Conduct satisfaction surveys, statistics and analyse the data obtained from them, as well as from the bookings made, in order to draw up basic user profiles that allow us to define in greater detail the preferences that may be of interest.
- Likewise, they may be used to carry out statistics and send commercial or promotional information – including by electronic means – related to said services and products, among the activities carried out by the OWNER, directly by the OWNER, by any other company or organisation directly related to the OWNER or by a company or organisation contracted for this purpose, provided that the User has given his or her specific consent. The User will always have the possibility of revoking this consent.
V- Data Retention. The owner of the Service will process the aforementioned personal data in accordance with the purposes informed and under the conditions set forth in the Law, for the time strictly necessary to comply with the purposes informed.
VI- In any case, users are free to provide these data telematically or by telephone or at the Establishment itself, when the chosen service may require it.
VII- The owner of the Service has installed on this Website, the technical procedures according to the usual quality standards of the sector, necessary and required by law. In such a way as to guarantee the secrecy and confidentiality of our communications to the maximum extent possible. Notwithstanding the foregoing, the user acknowledges and accepts that browsing on Internet networks is not absolutely secure, that communications sent by telematic means may be intercepted by unauthorised persons or entities, and that technical software protection measures are not insurmountable.
VIII- Our booking book service is developed and operated under Balufy technology, which is positioned as a personal data processor.
EXERCISE OF RIGHTS
The User has the capacity to exercise their rights of access, rectification, deletion, limitation and revocation of their consent, and therefore the information provided is revocable. The exercise of these rights may be carried out through digital means, by sending an email to or by written communication addressed to the address of the OWNER, indicating, in both cases, as a reference «personal data» and the specific right to which the claim relates. As these are exercises of rights of a highly personal nature, it is essential that together with your request you enclose a copy of your identification document (DNI, NIF or passport).
If the User does not wish to receive communications, he/she may indicate this at any time by sending an e-mail to .
Where appropriate, you may also contact the supervisory authorities. In Spain, the Spanish Data Protection Agency.
SECURITY MEASURES
The information will be stored and managed by the owner of the Service with the necessary technical and organisational security measures to guarantee the due confidentiality, integrity, availability and resilience of the systems used, complying with the provisions established in the applicable regulations.
The system is equipped with the capacity to restore availability and access to personal data quickly in the event of a physical or technical incident, by means of the corresponding backup copy.
The Service holder has a process of regular verification, evaluation and assessment of the effectiveness of the technical and organisational measures to guarantee the security of the processing. Likewise, in order to carry out analysis and/or statistical processes, it shall carry out pseudonymisation processes that allow for the isolation of identifying data.
COOKIE POLICY
A Cookie is a small piece of text that the websites you visit send to your browser that allows the website to remember information about your visit, such as your preferred language and other choices, which can make your next visit easier and the site more useful to you.
Cookies play a very important role, as without them, using the web would be a much more frustrating experience.
If you prefer to block Cookies in your browser, you can do so by modifying the settings. However, this may prevent some parts of our website from functioning properly, as they play an essential role in the provision of our services.
TYPES OF COOKIES USED
We use different types of Cookies to operate our website. Some or all of the Cookies identified below may be stored on your browser.
- Technical cookies: These are necessary for browsing and the proper functioning of our website. They allow, for example, to control traffic and data communication, access restricted areas, use security elements, store content in order to broadcast videos or share content via social networks.
- Personalisation cookies: These cookies allow you to access the service with predefined characteristics according to a series of criteria, such as language, the type of browser through which you access the service, the regional configuration from which you access the service, etc.
- Analysis cookies: These cookies allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the services provided. For this purpose, your browsing on our website is analysed in order to improve the range of products and/or services we offer.
Advertising cookies: These cookies allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included on a website, application or platform from which the requested service is provided. These cookies store information on user behaviour obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same.
Cookies used on our website can be:
- Own Cookies: These are those that are sent to your computer from our own computers or domains and from which we provide the service you request.
- Third-party cookies: These are cookies that are sent to your computer from a computer or domain that is not managed by us, but by another collaborating entity. For example, those used by social networks, or by external content such as Google Analytics.
COOKIES STORED
With regard to the Google analytics tool, its owner declares that it only uses first-party cookies that do not identify the user. In this case and according to the European Cookies regulation it is not necessary to request the user’s prior consent, however, we comply with our obligation to inform users of the use of tracking software and, in this regard, we collect information as detailed in the table above.
Disabling and/or blocking Cookies
You can allow, block or delete Cookies installed on your computer by configuring your Internet browser options.
If you do not allow the installation of Cookies in your browser, you may not be able to access some of the services and your experience on our website may be less satisfactory.
The following links provide you with all the information you need to configure or disable Cookies in each browser:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Safari
- Safari for iOS and Chrome for Android
CONSENT
This website uses those Cookies that are strictly necessary for its correct functioning and to carry out web usage statistics.
The storage and processing of the information thus obtained is for technical purposes, in order to carry out the transmission of a communication over an electronic communications network, as well as to be able to provide an information society service expressly requested by the registered user.
The user himself can decide whether or not to use personalisation Cookies that remember his interaction with the booking system.
In any case, the user can access the preferences menu of their browser and configure it so that Cookies are not installed, delete existing ones and/or delete them before starting to browse other pages of the Website. You can also use tracking cookie blocking tools such as Do Not Track.
